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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
B. End users cannot snooze the alerts.
C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
D. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
E. Only non-hybrid employees can receive end user alerts directly on their device.

Answer: A,C,D

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 18
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Customer is facing increased cyberthreats.
B. Changing trends have had a negative impact on business performance.
C. Employees are less productive due to maintenance issues.
D. Customer is not set up for remote or hybrid working.
E. Customer needs to focus on CapEx rather than OpEx.

Answer: C,D

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 19
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Answer: D

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures

NEW QUESTION # 20
Which features do the Predefined Asset Tags include? (Select two).

A. Custom logo
B. Predefined artwork and placement of the tag on the device chassis and/or packaging
C. BIOS asset tagging
D. Device data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address

Answer: B,D

Explanation:
HP's Predefined Asset Tags feature the ability to include essential device data such as hardware-based media access (HBMA), UUID, WLAN, serial numbers, PKID, and MAC addresses (A). Additionally, HP offers predefined artwork and placement of the asset tag on either the device chassis or packaging, allowing for easier identification and asset management (B). This feature helps streamline inventory control and device management processes for enterprises

NEW QUESTION # 21
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

A. Limits support for employees in hybrid work environments
B. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
C. Helps enhance your profits by increasing your margin when selling HP devices
D. Provides reactive identification and resolution of hardware health issues
E. Minimizes the partners' scale and reach to better focus on end-user support

Answer: B,C

Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 22
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